Support
Real engineers, real answers.
No first-line script. No status-page deflection. Send us the request_id and we'll trace it back. We close 90% of tickets within one business day.
What we handle
Anything that touches the API.
If it returns from the OnPoint API, support owns it.
Field returning N/A?
Send the request_id. We pull the trace, identify the page that's confusing the model, and reply with a fix or a known-issue note.
Integration question?
Stuck on auth, retries, multipart uploads, or PDF handling? We've answered it before — fast.
Account / billing?
Invoice tweaks, credit reissue, account merges, deletion requests — we handle it directly, no ticket queue.
Response times
What you get, by tier.
No buried fine print. The response-time guarantee on your tier is the response time you actually get.
Free1 business dayEmail
Production4 business hrsEmail + Status
Enterprise1 hour, 24/7Slack + Phone
Faster path: onpoint.tech@outlook.com with subject "Support".
Common questions answered in the FAQ